Vivint Home Security Reviews - What Is It?
WARNING: DO NOT BUY Vivint Home Security Until You Read This Review!
Is it a Scam? Does It Really Work?
Vivint is a home automation company that was founded in 1999 with headquarters in Provo, UT and Calgary, Alberta. It promises to provide you with invisible integration between technology and your life. It is one of the largest North American companies of its kind and it promises to provide more than 750,000 clients with custom-built systems to improve their lives. Vivint has been featured in InformationWeek, Forbes magazine, as well as PCWorld, and has won many different awards. The company boasts a large social media presence. It has more than 7,100 Twitter followers, 340,000 Facebook likes, as well as their own Pinterest feed and YouTube channel. Based on numerous online reviews, Vivint the company appears to have a mainly positive reputation. The most common compliments cited good customer service, high quality of the products and fast shipping. At the same time, some complaints referenced an inability to control all technology within your home, negative customer support, and lack of Wi-Fi control.
Vivint security systems are available for residential customers only, and come in four packages. The first one is Home Automation that allows the user to control things such as small appliances and the thermostat, in addition to intrusion monitoring and video capabilities. The second package is Energy Management. It is similar to the first one but it does not include automatic door locks or video surveillance. The third is Home Security. This package is the basic offering of the company, and is mainly intended to protect your home from intrusion. The fourth package is Solar Energy. It includes a net meter, microinverters, solar panels, and the necessary wiring. After selecting your package, you will need to undergo a credit check, pay your activation fee, and sign a 42-month contract. According to the company, a technician will help you to start the installation process. The specialist will also try to use the equipment if you have a pre-existing security system. If not, you will have to buy Vivint's proprietary equipment that can be monitored through the cellular technology.
Customer Reviews - Does Vivint Home Security Really Work?
Vivint Home Security is associated with a mainly positive customer feedback on the Internet. What people like most of all is that it is easy to use and that the representatives are always ready to help them whenever they need it. All aspects of this home automation system are controlled with the touchscreen panel, which can manage your security, HVAC, video, home lighting, and more. Your system can be controlled through the smartphone app or online when you are away from home, all packages have their own specific features, but all of them include severe weather alerts, home healthcare, electronic door locks, remote access, and more. If you don't know which package is the most suitable for you, you can get free in-home consultations from the company. A trained service technician will answer all of your questions and help you resolve possible issues.
The majority of users are pleased with the company's customer service. They have used it multiple times and in most cases received the expected results. According to their reports, the representatives of the service have always been professional and responsive. They can help you to activate the proprietary app. The customers also claim that they are satisfied with their month-to-month contracts. Such a system is very convenient to follow. The company continues its development and flourishes more and more with each year. If in the past, it had an F rating from the BBB, today it has a B rating. In October, 2017, the company received a high customer satisfaction score from AT'T (Digital Life), J.D. Power than Guardian Protection Services, and MONI. In addition, they offered lifetime support to their customers. It means that if something happens within the first six months of ownership, the company will cover you free of charge. However, it may take you some time to schedule a meeting with an in-home technician. Any damage from normal wear-and-tear, as well as defective parts, are covered by the warranty. If you plan to move after buying a Vivint home security system, and you are moving to an area where the company provides service, you can move for free. But you need to have been a customer for more than a year and to sign a new agreement with the same terms. Otherwise, you will be charged a $99 reinstallation fee. It is high time to take a look at the real customers' reviews left on different websites online.
"Vivint HomeSecurity is an awesome system! I like just everything about it, beginning from the customer service and finishing with the quality of the product. The representative of the company was extremely professional and explained everything to me in a comprehensive language. This system is just what I was looking for. I would certainly recommend it to everyone!"
"I had been looking for a good security system quite long. A lot of my friends already had them but I hesitated which to choose. Still, I wanted so much to add value to my home. So, I searched online for the most suitable deals. ADT was my first option but I am not the one to jump on the bandwagon. In a week, I saw Vivint Home Security online and decided to give it a try. The technician turned out to be my neighbor, so he came to my place the same day and we started the process. I am a satisfied customer."
"I highly appreciated the equipment Vivint offered to me. Due to the Vivint Home Security system I can now control everything about my home. This is very smart system that works perfectly for my home and my daily routine. My friends are also amazed at how awesome my system is. Now many of them are just waiting for their contract. I have recommended this system to them and I succeeded!"
My Final Summary
Vivint Home Security offers a lot of advantages. It provides number of high-tech features that allow the user to monitor their home remotely. You will be offered to choose from a few different packages. Smart Thermostat and Solar Energy technologies will help you to save money on utility bills. The company appears to have a positive overall customer satisfaction online. The customer service is speedy and responsive. The video doorbell is just excellent and offers remote control of cameras, door locks, sensors, and thermostats. The touch screen is highly responsive.
At the same time, Vivint Home Security has some drawbacks. It requires a monthly subscription. You cannot customize alarm sounds or delete video events. The company provides support only for cellular monitoring and hard-wired (no Wi-Fi). The system may seem more expensive than some of the competition but it is certainly worth it. Some consumers experienced poor customer service. This home system offers 24/7 security monitoring and despite some cons it can still be recommended to buying.
Vivint Home Security Pricing and Rates
Activation fee starts at $149 for energy management, $99 for home security, and $199 for home automation. It significantly depends on your credit rating. After your Vivint system is installed, you will need to pay for the monitoring charges from $49.99 to $68.99 per month, based on the package you have bought. If you are unhappy with the performance of your Vivint Home Security system, you may cancel it within anywhere 3-30 days after installing it without penalty.